Changing the way football stadiums are built
Background and Challenges
Our client realized that the current way football stadiums are being designed is inefficient, expensive and excessively time consuming. This led the client to question the current process and started exploring the idea of introducing configurability and standardization to the stadia development process. For this explorative project they chose to utilize their trusted partner Shift Actions.
Solution and Outcomes
During a 6-month engagement. Shift Actions established an understanding of challenges & bottlenecks in the current process, what customers and stakeholders need and value, and what opportunities there is for the client. Then collaboratively with the client, we created a solution in the form of a new facilitated stadium development process with a clear target segment and market to serve. We also created the service blueprint, workshop templates and business case models needed to deliver the new solution.
At the end of the 6-month engagement the customer gained a clear current state understanding of the market, a validated new solution that they were able to pilot with identified potential customer and an internal success story for their innovation initiatives
Outcomes
- Current state market understanding
- A validated new service offering
- The opportunity to grab a larger market share
Next generation change order process
Background and Challenges
Our client, a project based manufacturing company, had been struggling with their change order management for decades and the issue had become the key red-flag for clients and thus jeopardizing key accounts.
Solution and Outcomes
Shift Actions ran a 30-day business development sprint and re-built the change order process from scratch. Based on deep stakeholder interviews and customer focused process design, change orders were turned from a “necessary evil” into a value adding service.
Outcomes
- Completely new process designed from scratch to ensure buyer’s ROI from day one
- A digital user interface where customers, client’s employees and subcontractors collaborate around change orders for improved flow time
- A new change order team which is 100% focused on facilitating the process – A cornerstone in improved competitive advantage and value proposition
Market entry and product management interim task force
Background and Challenges
Our client, a global facilities management and workwear company was undergoing a transformation from products and services to complete solution sales, having initiated a soft launch of the initiative. The company recognized that they lacked the needed resources to drive the sales and product development in the short term and thus needed external support.
Solution and Outcomes
Shift Actions managed and supported the company sales team during a six-month interim period while facilitating co-creation of knowledge and learning by closing first deals together with the sales team. Actions included target audience screening, customer profiling, participation at sales meetings, in addition to continuous evaluation and validation of sales processes for developing concept ownership.
Outcomes
- UVP development
- Introduction to new ways of working
- Providing tools and means for continuous account management
- Pricing structure development and value-based selling