Background and Challenges

Our client, a project based manufacturing company, had been struggling with their change order management for decades and the issue had become the key red-flag for clients and thus jeopardizing key accounts.

Solution and Outcomes

Shift Actions ran a 30-day business development sprint and re-built the change order process from scratch. Based on deep stakeholder interviews and customer focused process design, change orders were turned from a “necessary evil” into a value adding service.

Outcomes

  • Completely new process designed from scratch to ensure buyer’s ROI from day one
  • A digital user interface where customers, client’s employees and subcontractors collaborate around change orders for improved flow time
  • A new change order team which is 100% focused on facilitating the process – A cornerstone in improved competitive advantage and value proposition